About this Course
This UX course will provide an overview of survey methodology from the perspective of UX research. UX surveys typically focus on uncovering user needs, connecting needs to user characteristics, and gaining insight into user attitudes towards systems they use. In this course, learners will learn the basics of UX survey research and conduct a survey of their own design!
Learners will be introduced to techniques for gaining UX insights from large numbers of users, including web analytics, A/B testing, and remote unmoderated studies. We will discuss how these techniques work, when they can be applied, and what can be learned by using them.
What You’ll Learn:
-Learn how web analytics works and how to analyze analytics data
-Understand how to develop A-B tests, before/after, and multivariate experiments
-Learn how to set up and analyze remote unmoderated testing studies
-Analyze and report on large scale user experience studies Learn about the different types and uses of surveys in UX research
-Understand the survey population: when to sample, when to recruit
-Develop a survey instrument that meets your requirements
-Analyze and report on surveys
-Learn to critique user surveys
Instructors
Clifford Lampe
Professor
School of Information
Lija Hogan
Intermittent Lecturer in Information, School of Information, University of Michigan
Offered by
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
Syllabus – What you will learn from this course
Week 1
When and How to Use Surveys
Week 2
Asking the Right People (Coverage Error)
Week 3
Getting Answers (Nonresponse error)
Week 4
Writing Questions (Measurement Error)
Week 5
About Research at Scale
Week 6
Behavioral Analytics
Week 7
Remote Testing
Week 8
A/B Testing and Preference Testing
